You have selected Fraud Management Course


Course ID 8011 
Course Type On-Site & Public 
Course Briefing  
Course Price 1,500 USD 
Course Duration 2 Days 
Description

Telecommunications fraud is one of the largest causes of revenue loss for service providers. With the advent of new services such as 2.5G, 3G and VoIP, and as telecom fraud becomes increasingly sophisticated, this problem will only become compounded. To combat this, service providers will need advanced systems that can detect all types of fraud. Failure to do so may result in substantial revenue loss, and no operator can afford that today.

 
Objective

• Know the root causes of your credit and fraud losses

• Understand when and where to use collections and fraud management strategies

• Be able to use data mining techniques to develop fraud detection strategies

• Understand the role of behavior scoring in optimizing collections strategies.

• Learn capacity planning techniques that that will ensure the right level of resources are there when they are needed

• Acquire an advanced level of collections and fraud knowledge that will allow you to be a key player in contributing

  to business profitability

• This course provides you with an opportunity to become collections and fraud management certified by passing

  an optional final examination

• Receive a certificate of completion and class photo

• Receive a detailed outline of the course content

• Receive either the Lafferty Cards News or Lafferty Retail Banking News weekly newswire for one year

 

 
Who should Attend

Operators, Fraud vendors, Consultants, Investment Banks, and all managers wanting to ensure the optimizing of the risk / reward trade-off

 
Prerequisites

None

 
Outline

• Collections and fraud impacts on the business financial statement

• Collections and fraud management strategies

• Understanding when a loss is due to defective credit process vs. fraud

• Proven strategies for managing major fraud types

• Using data mining to understand the fraudster’s modus operandi

• Improving collection results through behavior scoring

• MIS, metrics and benchmarking

• Capacity planning

• Technology and automation

• Effective collections and fraud management in times of crisis

 

 

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