This course introduces participants to the basics of revenue assurance. Participants learn about the scope and depth of revenue assurance practices.

Upon completion of this course, students will:

Ø have a comprehensive understanding of the full depth, breadth and scope of revenue assurance

Ø be armed with industry best practices-based methods in the areas of KPI setting, assurance discipline, coverage models, co-op models, and leakage, revenue, and risk management

Operators, Vendors, Consultants, Investment Banks, and all managers wanting to ensure the optimizing of the risk / reward trade-off

None

• Definitions, Principles, Guidelines and Objectives of Revenue Assurance
•  Key Concepts including:
•   Examining the current definitions
•     Revenue Management Chain
•     Leakage: Losses and Savings
•     Noise analysis approach
•     Objectives
•   Evolution
• Why Revenue Assurance is important
•  
•    Source of Incomes
•  
•     GSM Network Architecture
•  Presentation of Network Layers (OSI)
• Role of different Network Elements
•     NSS
•   BSS
•   OSS
•   SMSC, MMSC, IN, CAMEL
•  GPRS and WAP
•  
•   The Billing Process Model - Role of different network elements
•  Switches, Mediation, Billing and Customer Care Systems
•  Network Management, Marketing, Customer Services and Billing Departments
•  
•     Frauds
•  Classifications
•  Types
•  Solutions
•  
•    Comprehensive review of all of the different operational areas of Revenue Assurance
•  Network Assurance
•  Mediation Assurance
•  Prepaid Assurance
•  SMS/MMS/WAP/GPRS
•  CAMEL
•  Risk Based Assurance
• Roaming
•  Interconnect
•  Case Studies
•  Controls
•  Best Practices
•  Case Studies
•  
•    Standards and Key Performance Target
•  Standards
•  Defining & Aligning Performance Target
•  IT & Billing
•  Network
•  Business Process
• Organizational Implications, Responsibility & Accountability