The purpose of the “Business Telecommunications” course is to provide the participants with a basic understanding of telecommunication technology, the limitations and the opportunities the technology can bring.

After successfully completing the course, the student will be able to:

Ø Transform customer telecommunication needs into profitable solutions

Ø Communicate the customer value

The training program is targeted at operators, service providers and telecom regulators. The main target group is product managers and marketing managers within an operator/service provider mainly and internally junior account managers, business solutions managers and product managers. The target group already has a commercial background or academic degrees in marketing or management. The target group for the course does not have any major technical background equivalent to that of a telecom engineer. The course is aimed at staff with a competence gap to be filled within this area.

There are no specific prerequisites for this course.

• Future Scenarios – Today’s situation – Background
• Deregulation
• New players
• Market segmentation 
• Core Networks
• Fixed Network Core
• Fixed Access, including RLL
• Mobile Network Core
• Mobile access
• Signaling in Core networks
•  ATM for Multiple Services
• Facilities in the Transport network
• Access and solutions to end-users
• Access solutions offered by the Fixed Network
• Access solutions offered by the Mobile Network
• Fixed/Mobile convergence
• Network Intelligence
• Internet Services
• Services in the near future
• Management Systems
• Centralized Operation and Maintenance
• Creation and Management of new services
• Tariffs and Billing
• Customer Care
• To build the Optimal Solutions
• Services/Solutions for today’s end-users
• Services/Solutions to fit different market segments
• Create new services with the technology/equipment available
• Plans/needs for future services