Module1 - General Introduction
Ø Overall programme objectives
Ø Timing and administration
Ø Speakers
Ø What is expected during the exercise
Ø Delegates and their team members getting to know better each other
Module2 - Introduction to Telecom
Ø Fundamentals of Fixed & Mobile Networks
Ø Telecom Standardization
Ø Market Trends
Ø Mobile
· Concept & Technology
· Networks & Generations (1, 2, 3, 4G)
· Major types of business application & the business value of telecom network
· Developments & trends in industry, application, & technology
· Basic components, functions & types of networks
Module3 - The Telecom Industry
Ø A comprehensive analysis of the current situation
Ø Predicting future trends
Ø Growth markets & technologies
Ø Mobile Broadband, Mobile TV
Ø User trends
Ø Market Segmentation
Ø Technology Forecasts
Module4 - Market Trends & Customer Needs
Ø Services & Applications
Ø Mobile Business Models
Ø Ease of use
Ø Access to content from the user perspective
Ø Role of the operation
Module5 - Mobile Network Infrastructure and Operation
Ø A focused insight into the basic network elements
· The core network
· HLR, VLR, AUC & EIR
· BTS (Base Transceiver Station)
· BSC (Base Station Controller)
· GPRS (General Packet Radio Services)
· Adding EDGE (Enhanced Data)
· Evolution to 3rd Generation
· UMTS
Ø Technology choices
Ø Interoperability
Ø Compatibility
Ø Authentication Process
Module6 - Telecom Management Network "TMN"
Ø Introduction
Ø TMN Principles
· TMN Recommendations from ITU-T
· Relationship of a TMN to a Telecom Network
· TMN Functional Architecture
· TMN Information Architecture
· TMN Physical Architecture
· Logical Layered Architecture
Ø TMN Architectures
Ø TMN Management Functions
Module7 - Telecom Services and Technologies
Ø Messaging
Ø Real Time Gaming
Ø VoIP
Ø Video Conferencing
Ø Voice Mail
Ø Push To Talk
Ø LBS (Location Based Services)
Ø Navigation (GPS-Global Positioning System)
Ø Access to content (WAP, iMode, xHTML)
Ø MVNO (Mobile Virtual Network Operator)
Ø IPTV
Ø VoD
Module8 - Regulation
Ø An Overview of the Telecom regulation
Ø New Technology Regulation
Ø Licensing
Ø Significant Market Power (SMP)
Ø Interconnection
Ø Consumer Affairs
Ø Numbering
Module9 - Project Management
Ø Initiating Processes
Ø Planning Processes
Ø Monitoring and Controlling Processes
Ø Executing Processes
Ø Closing Processes
Module10 - Finance
Ø Introduction
Ø Financial Statements
· Balance Sheets
· Income Statements
· Cash Flow Statements
Ø Finding Meaning in Financial Statements
· Profitability Ratios
· Activity Ratios
· Solvency Ratios
Ø The Time Value of Money
Ø Budgeting
Module11 - Accounting
Module12 - Leadership
Ø Introduction
Ø Types of Leadership Style
· Autocratic
· Democratic (Participative)
· Laissez Faire ( Free Rein)
· Paternalistic
Ø Change Leadership
· The Problem
· The Solution
· Selling the Idea
· Resentment & Alienation
· Resignation
· Acceptance
· Internalization
Ø Theories of Leadership
· Trait
· Behavioral
· Contingency
· Transformational
· Invitational
· Transactional
Ø Factors Affecting Style
· Risk Factors
· Type of Business
· Necessity for Change
· Nature of the Task
· Organizational Culture
Module13 - Telco Island / Delegate Team Presentation