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| You have selected
Telecom Billing Fundamentals
Course |
| Course ID |
6011 |
| Course Type |
On-site & Public |
| Course Briefing |
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| Course Price |
1,500 USD |
| Course Duration |
2 days |
| Description |
This course is the guide to telecommunications billing. The outline encompasses the entire end-to-end billing processes, with major focus on the interfaces with OSSs, BSS, network management, finance, marketing, pricing and customer support. |
| Objective |
Overview of the modern telecommunications industry
Industry trends in software, hardware and services
Challenges facing new entrants
How the perception of the billing system is changing
Examples & illustrations of various types of call completion and how usage data is captured |
| Who should Attend |
Designed for technical professionals, non technical , operations, sales and marketing telecom professionals.
Those new to billing from telecom, IT, finance, audit...in user and vendor communities
Those billing professionals who need an update and refresher on developments in the billing processfor IP, and Wireless
Marketing, sales and sales support from billing systems vendors, integrators and consultants |
| Prerequisites |
None |
| Outline |
INTRODUCTION
The service order process
Mediation and message processing
Rating and pricing
Billing and collection - invoicing the customer
Other uses for billing data
Industry issues
Mobile billing issues
Customer care
Billing mediation
Boundaries and interfaces
Defining the major areas of Billing Support Systems (BSS)
The end-to-end generic billing process flow
Interfacing and co-dependent critical systems OSS, finance...
Key billing system information at the service provider, customer and account levels
How the levels are linked to support billing processes.
The service order process
Acquiring customers and gathering their information:
Validation & accuracy checks
Establishing services & billing accuracy
Credit checking options
Information security issues
Taxation
Data structures
Mediation and message processing
Defining the range of measured network events:
Voice Call; Page/Short Message Service; Data streams, etc.
Explaining the key information required for each measured option
Co-ordinating network changes with billing
Audit procedures that ensure successful network changes
Rating and pricing
Typical pricing concepts & data elements of billing:
Access-rental; usage; enhanced services; miscellaneous charges, etc
Local toll and wireless boundaries
A review of rating logic
Packaged services
Pre-paid services
Regulatory and competitive issues
Billing and collection invoicing the customer
Typical invoice formats and their content
The bill as an effective marketing and collection tool
The effects of inaccurate invoicing
The problems, methods and costs of invoice distribution
Overview of collection systems & collection agency considerations
Leading approaches for Internet invoicing and payment processing
Other uses for billing data
Employing customer profile and call detail information for financial & marketing reports, subscriber analysis and network analysis
Restrictions on the use of subscriber information
Industry issues
Long term issues:
Auditing quality
Invoicing and subscriber perceptions of service providers
Quality of Service agreements
Migration
Emerging issues:
Number portability
Billing convergence
Service competition
Changing the billing system: key migration steps and pitfalls
what to consider in the buy, build or outsource decision
Mobile and IP billing issues
IP billing issues
Roaming administration and settlement
Global roaming
Churn management
Major account consolidation
GSM billing
CDMA billing
GPRS billing
SMS/MMS billing
UMTS billing
CDMA2000 billing
The end to end IP billing process
IP revenue models
Advertising
Convergence
IP mediation
The new IP interfaces
IPDR - Internet Protocol Detail Record: the organization, standards and specification
Extraction and presentation of content
Event record completion, repair and enhancement
Quality and Grade of Service
Recording
Monitoring
Billing
Compensation
Interoperability between circuit switched and IP networks
Rating
By flat rate and usage
By content
By volume
By access point name (APN)
By location
By revenue share
Always on billing
Customer care
What do Customer Service Representatives do?
How do they do it?
What tools do they use?
What to consider for large companies?
Emerging trends in customer care
Effects of billing on day to day customer care
Managing the effects of changing rate plans
Billing and Customer care Solutions (Products and Vendors)
Future of Billing |
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