This course will help employees in customer care organizations to answer any direct customer inquiry in a correct and professional manner. This course will help our customers to fulfill their goal, regarding “number of inquiries from customers solved at first contact”.

On completion of this course, the students will be able to:

Ø Answer any direct customer inquiry in a correct and professional manner

Ø Explain and listen to the customer and assist in the best way possible

Ø Handle difficult situations- and keep the customer satisfied

The target group has been defined as two different groups:

Ø Customer Care organizations

Ø Distributors or Service providers

There are no prerequisites for this course.